FAQ

What is Store Credit?

When you send your purchased item(s) for return, an email will be sent to you with a store credit code. Your store credit can be used on any product and is valid for six months from issuance. To use your store credit, checkout as you normally would and enter your store credit number in the discount code field. Items purchased with store credit as payment are final sale and non-returnable.  

Can I cancel my order?

• Orders cancelled before processing will incur a 3% cancellation fee (to cover payment gateway charges).

• Once an order has been processed, it cannot be cancelled and will be treated under our standard return and exchange policy.

What if the product has a factory defect?

 Customer has 24 hours after delivery to inform us if and products they received are damaged or has a defect, it is important to take some photos from damaged part and email to info@morvarieds.com.au.

Our Support team will review your request and contact you within 24 hours to assist you with returning damaged item(s).

How to request a return for exchange?

Go to the main menu, select Returns, and then choose Return My Item(s).

 

What will happenes to Refused Shipments?

Any refused shipments will incur a 50% penalty and issued a store credit.